Can I Return An Item If I Change My Mind?

Yes. You may return an item if you notify us within 14 days of receiving your order and return the item within a further 14 days, provided it meets our return conditions.

What Condition Must The Item Be In To Qualify For A Return?

Returned items must be unused, unburnt, in their original packaging, and in a resaleable condition. Items that show signs of use or damage will not be eligible for a refund.

Who Covers The Shipping Costs?

Return shipping costs are the responsibility of the buyer and are non-refundable, unless the item is damaged on receiving it or incorrect.

What If My Item Arrives Damaged Or Faulty?

If your item arrives damaged or faulty, please contact us as soon as possible within 7 days of delivery with clear photographs of the damaged or faulty item and your order number so we can assist.

What If I Receive The Wrong Item?

If you receive an incorrect item or your order is incomplete, please contact us within 7 days of delivery so we can resolve the issue.

When Will I Receive My Refund?

Once a returned item is received and inspected, approved refunds will be processed within a reasonable timeframe using the original payment method.