Can The Order Be Delivered to Multiple Addresses?

Unfortunately, each order can only be shipped to one delivery address. If you wish to send items to multiple addresses, please place separate orders for each address.

Can I Change My Delivery Address After Placing An Order?

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to update the address. Once an order has been dispatched, we are unable to make changes.

Can I Combine Multiple Orders Into One Shipment?

If multiple orders are placed and have not yet been dispatched, please contact us promptly. While we will try to accommodate requests, combined shipping cannot be guaranteed.

How Will I Know When My Order Has Been Dispatched?

You will receive a dispatch confirmation email once your order has been sent. As all of our delivery services our tracked, all tracking information from Royal Mail will be included.

What If I Don't Receive My Order Within The Estimated Delivery Time?

Delivery times are estimates and may vary depending on Royal Mail. If your order has not arrived within a reasonable timeframe, please contact us with your order number so we can assist.

Do You Offer Tracked Shipping?

We are happy to tell you that all of our shipping is tracked with Royal Mail, and currently offer two options; either Tracked 24 or Tracked 48.

What Happens If My Order Is Returned To You?

Orders returned due to incorrect address details or failed delivery attempts will be subject to additional shipping charges before being resent.